Return Policy

We gladly accept and process returns based on our Return Policy.

We do not charge a restocking fee for returned items that meet the Return Policy criteria.

Return policy for resellable items

(Not including Bulk or Special Order Items) 

    • Returned items need to be in 100% new and resellable condition and remain unused and in original packaging.
    • Returned items need to be returned within 30 days of receipt.
    • Unilite.com.au return authorization number must be clearly marked on outside of shipping container. Please email customer service (sales@unilite.com.au) for an RA number before returning an item.


Returned items are subject to inspection by unilite.com.au prior to refund approval.


Returned items complying with these conditions will be accepted and approved for refund credit. Refund credit will be credited and processed through the original transaction payment method. If a case arises in which the original payment method is no longer valid, a Store Credit will be issued for the approved refund amount. 

*If the original sale qualified for free shipping, the original shipping cost will be deducted from your refund.

Customers are responsible for returned item shipping charges.

Returned items not meeting these conditions will not be eligible for full product refund and applicable restocking fees may apply.

Return policy for bulk and special order items

    • Returned bulk and special order items need to be in 100% new and resellable condition and remain unused and in original packaging.
    • Returned bulk and special order items need to be returned within 30 days of receipt.
    • unilite.com.au return authorization number must be clearly marked on outside of shipping container. Please email customer service (sales@unilite.com.au) for an RA number before returning an item.

Returned bulk and special order items are subject to inspection by unilite.com.au prior to refund approval. 


Returned bulk and special order items complying with these conditions will be accepted and approved for adjusted Refund credit. Refund credit will be credited and processed through the original transaction payment method. If a case arises in which the original payment method is no longer valid, a Store Credit will be issued for the approved refund amount.

Customers are responsible for returned item shipping charges.

Returned bulk and special order items meeting these conditions will be charged a restocking fee of 25% of purchase price.

*If the original sale qualified for free shipping, the original shipping cost will be deducted from your refund.

Returned bulk and special order items not meeting these conditions will not be eligible for return credit.

Return policy for defective items

We are extremely proud of the quality and workmanship of the products we sell, however a situation may arise where a tool may be defective and must be exchanged.

    • unilite.com.au will provide an exchange for defective products under the guidelines of our manufacturers'.
    • unilite.com.au return authorization Number must be clearly marked on outside of shipping container. Please email customer service (sales@unilite.com.au) for an RA number before returning an item.
Returned items for exchange are subject to inspection byunilite.com.au prior to exchange approval.

Returned items for exchange complying with these conditions will be accepted and approved for exchange. Unilite.com.au will send a replacement of the exact item, if a case arises that the original part is no longer available, a part with similar characteristics may be offered for replacement.

Customers are responsible for returned item shipping charges.