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Unilite Knowledge Base

Been sent the wrong item?

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently support@unilite.com.au

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in its place
  • A clear photograph of the item you have received, including packaging

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP! 

You may also be asked to return the item but will be reimbursed for the any delivery charges incurred.  

Can I use a gift card during an Outlet/Sale?


Do I need to use all my gift card spend in one transaction?

No, you don’t. The amount you spend will simply be deducted from your Gift Card credit. You can then use the same Gift Card code on a new order you place with us. 

Can I buy a gift card for my friend?

Yes! Place the order using your details (name, & email address) and forward the Gift Card to them. Alternatively, you can print off the code and give it to them this way. 

I placed an order using my gift card & now want to return the items

Orders paid using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card first. Any remaining balance will be paid back to the other payment method originally used, which will appear in your account within 7 working days.

Can I use a gift card & make a card payment on the same order?


How long is my Gift Card valid for?

Unilite gift cards do not have any time limit placed on them

Can I use my gift card on another Unilite store?

Gift cards are only valid for the store that they are issued on. For example, a gift card purchased or issued on the UK store will only work on this store.

How do I purchase a gift card?

You can purchase a Gift Card via the accessories page on the Unilite website. Gift Cards are not physically shipped, you will receive a confirmation email containing your Gift Card code. 

What is Unilite’s Returns Policy

  • Products must be returned within 28 days of receiving your order.
  • Products must be in their original packaging with all manuals, stickers, cables returned.
  • Clothing returns & merchandise must not have been worn or used. 
  • We only offer refunds onto the original payment method used to make the order.
  • Exchanges are not part of our returns policy.
  •  For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
  • Orders placed separately cannot be returned as one. Combining orders will slow down the refund process.

Can I change my delivery address?

Sometimes you may now need to amend your delivery addresses, and certain couriers have an option that allows for this.
If this option is available to you, it’ll be included in the tracking information sent to you when your order leaves our warehouses. If the option isn’t available on your tracking link, then the courier won’t have the ability to do this.

Unfortunately, the Unilite Team aren’t able to amend the delivery address of your order once it’s been placed, so please be aware of this before processing your order.

Using a Unlite while recharging

We recommend you don’t use your Unilite when it is on charge. Some models will not permit this, but for those that do there is a chance it may damage the life of the battery and may cause a ‘Parasitic load’, altering the batteries full-charge detection.