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Unilite Knowledge Base


Do I need to use all my gift card spend in one transaction?

No, you don’t. The amount you spend will simply be deducted from your Gift Card credit. You can then use the same Gift Card code on a new order you place with us. 

I placed an order using my gift card & now want to return the items

Orders paid using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card first. Any remaining balance will be paid back to the other payment method originally used, which will appear in your account within 7 working days.

Can I use a gift card during an Outlet/Sale?

Yes 

How long is my Gift Card valid for?

Unilite gift cards do not have any time limit placed on them

Can I buy a gift card for my friend?

Yes! Place the order using your details (name, & email address) and forward the Gift Card to them. Alternatively, you can print off the code and give it to them this way. 

Can I use a gift card & make a card payment on the same order?

Yes

How do I purchase a gift card?

You can purchase a Gift Card via the accessories page on the Unilite website. Gift Cards are not physically shipped, you will receive a confirmation email containing your Gift Card code. 

Can I use my gift card on another Unilite store?

Gift cards are only valid for the store that they are issued on. For example, a gift card purchased or issued on the UK store will only work on this store.

Been sent the wrong item?

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently support@unilite.co.uk

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in its place
  • A clear photograph of the item you have received, including packaging

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP! 

You may also be asked to return the item but will be reimbursed for the any delivery charges incurred.  

What is ATEX

In atmospheres and workplaces where there is potential for explosions, you must be careful with the type of tools and flashlights you use. If you were to use a regular flashlight in these environments, it may have the potential to cause an explosion, putting yourself and others at great risk. In these hazardous zones you will need an ATEX, or intrinsically rated torch.

WHAT IS ATEX?

ATEX is an acronym for ATmospheres EXplosible, which is French for explosive atmosphere.

ATEX is the name given to laws for controlling explosive atmospheres, standards of equipment and the protective systems used in them, based on the requirements of two European directives.

The first is ATEX 13 Directive 1999/92/EC. This makes it a legal requirement to assess for an explosion risk and classify the area accordingly.

The second is ATEX Directive 94/9/EC. This makes it a legal requirement that once an area has been formally classified as potentially explosive, only mechanical and electrical equipment that has been formally certified can be used.

It is important to indicate areas that are hazardous and the equipment that can be used in these zones. This can be done with the following symbols:

Common explosive atmospheres are caused by flammable gases, mists, vapours or combustible dusts. If there is enough of the substance mixed with air, then all it needs is a source of ignition to cause an explosion.

Under the ATEX directive there are three zonal classifications which refer to both the level of threat in that environment and the suitable equipment that you can use in it.

THE THREE ATEX/HAZARDOUS ZONES CLASSIFICATIONS ARE:

Unilites ATEX range to date, features only zone 0 products, providing the maximum level of protection against explosive gases, mist and vapours.

To view our current range of ATEX products, please visit: ATEX LIGHTS

For more details about the different ATEX zones, our equipment, or anything else, please feel free to contact us at support@unilite.co.uk

How to Clean LED Worklights

Cleaning and maintaining your Unilite product is important as it keeps it in peak working condition. With all of them coming in various shapes and sizes, there are some general cleaning tips that can be applied across the board.

Cleaning outside of your Unilite not only makes it look great but keeps it working efficiently.  To clean this part of your Unilite you will need the following equipment:

CLEANING THE OUTSIDE OF YOUR UNILITE LIGHT

  • Alcohol cleaning pads
  • Cotton wool buds
  • Firm bristled brush
  • Tissue/Kitchen roll

Start with wiping the outside of the unit with the alcohol pad. After this has been applied across the whole product, you can start to use your firm bristled brush to thoroughly clean and remove any outstanding dirt or grime. After this, wipe it dry with an anti-static cloth preferably or kitchen roll if that’s not available. For the lens it is best to avoid using the hard bristle brush as this may cause scratches. For this it is best to wipe it clean with an anti-static cloth or kitchen roll.

CLEANING THE INSIDE OF YOUR UNILITE LIGHT

To clean the inside of your Unilite you will need the following:

  • Alcohol cleaning pads, or solution
  • Cotton wool buds
  • Soft bristled brush
  • Tissue/Kitchen roll

When it comes to cleaning the inside of the unit you need to take greater care (if of course it can be opened). This is because they contain important battery contacts which must be kept safe.

Firstly, remove any batteries from the unit. Wipe the inside with alcohol cleaning solution or pads. You can then give a it a soft scrub with a cotton wool bud. When the clean is complete, leave any components and parts to dry for around 2 hours. After this, put the unit back together and you should be good to go. Complete this process every 6-12 months depending on how often you use it and you’ll get many hapy years of use out of it.

Using a Unlite while recharging

We recommend you don’t use your Unilite when it is on charge. Some models will not permit this, but for those that do there is a chance it may damage the life of the battery and may cause a ‘Parasitic load’, altering the batteries full-charge detection.