Unilite Knowledge Base

Replacement parts

Yes, we do hold spare parts for a lot of products. To find out whether we have the spare part you require, please email support@unilite.com.au, or call 01527 584344. To help us solve your query as quickly as possible, please find the model number on the product. This is usually embossed onto the front, or side of the model. You may also email a picture of the product and part you require alongside your spare part request.

How to Clean LED Worklights

Cleaning and maintaining your Unilite product is important as it keeps it in peak working condition. With all of them coming in various shapes and sizes, there are some general cleaning tips that can be applied across the board.

Cleaning outside of your Unilite not only makes it look great but keeps it working efficiently.  To clean this part of your Unilite you will need the following equipment:

CLEANING THE OUTSIDE OF YOUR UNILITE LIGHT

• Alcohol cleaning pads
• Cotton wool buds
• Firm bristled brush
• Tissue/Kitchen roll

Start with wiping the outside of the unit with the alcohol pad. After this has been applied across the whole product, you can start to use your firm bristled brush to thoroughly clean and remove any outstanding dirt or grime. After this, wipe it dry with an anti-static cloth preferably or kitchen roll if that’s not available. For the lens it is best to avoid using the hard bristle brush as this may cause scratches. For this it is best to wipe it clean with an anti-static cloth or kitchen roll.

CLEANING THE INSIDE OF YOUR UNILITE LIGHT

To clean the inside of your Unilite you will need the following:

• Alcohol cleaning pads, or solution
• Cotton wool buds
• Soft bristled brush
• Tissue/Kitchen roll

When it comes to cleaning the inside of the unit you need to take greater care (if of course it can be opened). This is because they contain important battery contacts which must be kept safe.

Firstly, remove any batteries from the unit. Wipe the inside with alcohol cleaning solution or pads. You can then give a it a soft scrub with a cotton wool bud. When the clean is complete, leave any components and parts to dry for around 2 hours. After this, put the unit back together and you should be good to go. Complete this process every 6-12 months depending on how often you use it and you’ll get many happy years of use out of it.

Using a Unlite while recharging

We recommend you don’t use your Unilite when it is on charge. Some models will not permit this, but for those that do there is a chance it may damage the life of the battery and may cause a ‘Parasitic load’, altering the batteries full-charge detection.

Can I change my delivery address?

Sometimes you may now need to amend your delivery addresses, and certain couriers have an option that allows for this.
If this option is available to you, it’ll be included in the tracking information sent to you when your order leaves our warehouses. If the option isn’t available on your tracking link, then the courier won’t have the ability to do this.

Unfortunately, the Unilite Team aren’t able to amend the delivery address of your order once it’s been placed, so please be aware of this before processing your order.

What if I’m not there to receive my package?

If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.
The courier may leave your order in a safe place at the address if it’s student accommodation or your place of work, for example so always check first to see if it has been left anywhere before contacting us.  

How long do I have for returns?

Our current advice on returns at the moment is 28 days up from 14 days. This is to help anyone who may not be able to leave their property due to self-isolating or illness. If it is not safe to do so after this period, please notify us before so we can access the best course of action. Please check and follow the restrictions set by your local government, which may reduce the operating systems and hours of your local drop-off points or classify returning items as non-essential travel.

Customs & Import Fees

As all orders are currently shipped from the UK, you may be subject to additional import fees upon delivery. Here are a few examples below of certain countries that may help you to understand what is meant. 

USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.

Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to Unilite, a shipping & handling fee will be deducted from your refund.

If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.

How do I track my order?

Unilite account

Log into your account through the online store, check out the order status and if the order has been fulfilled, click onto the order information & you can find your tracking for your courier. If this isn’t present please contact the support@unilite.com.au where this can be provided. 

Don’t have an account?

As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”.

You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. 

Please note, tracking can take around 24-48 hours to update after dispatch. This will also vary during Covid-19 as couriers take longer to update their system.

What is Unilite’s Returns Policy

• Products must be returned within 28 days of receiving your order.
• Products must be in their original packaging with all manuals, stickers, cables returned.
• Clothing returns & merchandise must not have been worn or used. 
• We only offer refunds onto the original payment method used to make the order.
• Exchanges are not part of our returns policy.
•  For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
• Orders placed separately cannot be returned as one. Combining orders will slow down the refund process.

Can I exchange my item?

Unfortunately, we currently don’t offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds. 

Received a Faulty Item?

We are so sorry to hear you have received a faulty item! Please send us the following info:

• Your Order Number
• Item Name
• Photos or video that clearly shows:
  1. Product fault as clearly as possible
  2. Full-length photo of the item
  3. Description of the issue

There is no need to send your faulty item back to us if you are abroad as it it could delay the resolution time.

If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.

I want to change my order

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

• Changing the item 
• Delivery/billing address
• Adding items to your order
• Shipping method

Please also be advised we only have a 30-minute window in which to cancel an order currently. So, if you do wish to please contact support@unilite.com.au as soon as possible. 

Discount codes

Please be advised that discount codes cannot be added or amended to orders after payment has been taken.